Frequently Asked Questions
- Q. How can I make an order?
- First, we would like to thank you for your trust in us. To make an order, you can easily send us an inquiry for the product/s that you are interested in purchasing and we will get back to you with a price list within 24 hours. Feel free to email us at: firstname.lastname@example.org
- Q. What information should I include when inquiring about a product?
- We want to assure you that any information you send us is strictly secure and safe with us. We only ask that you include your name and email address in the inquiry for us to be able to contact you and assist you faster.
- Q. What payment methods are available to complete my purchase?
- We accept regular credit card payments that can be securely exchanged by email or you can pay by wire transfer to the account that will be emailed to you. Please note that any information you send us, will be secure and safe as we prioritize our customers’ information privacy.
- Q. Which countries do you currently ship to?
- We provide Worldwide Shipping to our customers.
- Q. How much will it cost to ship my products?
- Shipping costs vary depending on the size and the weight of the Products for Shipping, including the destination. Note: We provide FREE Worldwide Shipping for all orders over $500.
- Q. How can I contact you for more information and support on Products?
- If you have any questions regarding our online store or if you have any other questions regarding any Product, please feel free to email us at: email@example.com
For any questions regarding Shipping issues, please feel free to contact our shipping support team at: firstname.lastname@example.org
- Q. How can I track my order?
- After your order is complete, we will email you the tracking number of your order shipment within 24-48 hours.
You can also track your shipment via: www.usps.com (USA) or www.17track.net (Worldwide).
- Q. How long will my product take for me to receive it?
- Product fulfillment duration may take up to 1 week.
Depending on where you live, shipping duration might take from 2-3 business weeks to be delivered you.